Prebound Spirit/Entity Vessels and Amulets may be returned within 30 days since delivery for a refund minus shipping costs and a 15% restocking fee. It is up to the customer to pay for return shipping, and get the item back to us in the same condition it was sent. Refund will be sent once the item is back in our hands.
Spirit Grimoires, Readings, and Spell Castings will not be refunded.
After 3 Business Days, we will not refund custom conjuration work until the bound entity has found a new home. This is to say, if you decide to cancel the order before the entity's vessel has shipped but after the 3-day cut-off, we will not refund until the entity has found a suitable home with someone else. We will not force Keepers to take in entities they do not want or have the finances for, but we ask that you think deeply on whether you're ready for a new companion, have the funds, and are willing to wait for the work to be done.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All One-Of-A-Kind listings can be placed on reservation. An email must be sent asking for the reservation. Reservations are held for 2 weeks without payment, then an immediately 20% layaway is required for the reservation to be held. Layaway Payment Plans must be discussed between the Customer and MoonSpiritBoutique at the time of the 20% Layaway Requirement. Reservations may be canceled before the initial 2 weeks is up, by senting an email to email@example.com with your name and the item(s) you have reserved. If payments have been made through a Layaway Plan and you decide to cancel the order before full payment is made, 15% of the Order Total will be kept as a Restocking Fee by MoonSpiritBoutique.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Vessel-only orders may take 1-7 business days to ship.
Custom Conjuration orders will take 25-35 days to process, and once confirmation is made, it will be shipped.
Readings may take 1-7 business days to be done, and are sent to your registered email.
Spells may take 1-30 days to be done, depending on the intention and complexity of the spell. You will be notified when the spell is underway, and/or when it has been completed.
If several orders are placed under the same account, we will assume they are to be compiled together unless otherwise stated. We will refund extra shipping costs when this occurs.
Canadian Orders are shipped through Expedited Mail, and will arrive in 2-8 business days. United States Orders are shipped through Tracked Packet, and will arrive in 5-14 business days. International Orders are shipped Tracked International, and will arrive in 7-20 business days.
If you wish to rehome your entity or spirit for any reason, please send us an email along with the entity/spirit in question's name, your order number, and the contact information (Name, email address) of the Keeper/Human Companion who is taking in the entity/spirit. This is to help our records stay updated, in case there are any questions the new keeper has, or if there are any problems in the future.